We know you can't wait to receive your matcha and we'll do everything we can to get it to you as quickly as possible. Orders are processed and distributed from our warehouse in Sydney within 24 hours of purchase.
Note: single orders of 20g, 70g and 100g Everyday Matcha will be shipped through regular post, so tracking will not be available.
Please note that returns and exchanges are only accepted within 30 days of purchase. For non-food items, we only accept returns and exchanges for defective* products that are unopened and in their original packaging. Additionally, for food items, such as Matcha, we only accept returns and exchanges for defective* products that are unused and in their original packaging.
*The term “defective” is to be confirmed by Mista Matcha, and is defined as:
Food-Item: Unfit for safe consumption, due to its age, contamination, or packaging damages. All Matcha tins should arrive with a metal seal to protect the quality and safety of your Matcha. Additionally, all Matcha bags should arrive sealed. If seal is broken, the Matcha is not safe for consumption.
Non-food Item: Unfit for use, due to any visible damages, including breaks or contamination of any sort.
We do our best to ensure quality and accuracy. If for any reason though, your product is defective (as defined above) upon arrival or incorrect compared to your order receipt, please contact us at email@example.com. Once we confirm the proof of purchase, we will email you a return label for the outside of your box and a return slip for the inside. Once we receive the return slip and inspect the product, we will send an email to notify you that we have received your return and advise whether it has been approved or denied. If the return is approved, we will then either fully refund your credit card for the purchase (including shipping), or ship the correct item to you free of charge, whichever preference you note on the return slip. Please be sure to completely fill out your return slip. If the return slip is not included or not complete, we will assume you would like a refund, as opposed to an exchange.
Please contact firstname.lastname@example.org for shipment returns and exchanges address.